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“Happy Birthday, Ms. Johnson!” the bubbly receptionist greeted a client. Cecilia Chatsworth was impressed; not only was Lena eternally cheerful, she recognized returning clients after just one visit and somehow managed to know useful things like birthdays. Cecilia would be lucky to learn the woman’s name by the end of her visit, and that was only if Cecilia was the one helping the client today.
“Why, thank you, Lena,” Ms. Johnson replied, her disembodied voice reminding Cecilia of an old schoolmarm. Firm, clear, used to having people follow her directions, Cecilia pictured a tall, thin woman with skin stretched taut across her sharp cheekbones from a too-tight bun in her gray hair. She quickly finished resetting the trays of products and supplies on her side table and waited to see if this was her next client.
“Cecilia is ready to see you, Ms. Johnson. Follow me.” Lena glided down the hallway and extended a bronzed arm through the doorway to the room that had been assigned to Cecilia. Lena performed quick introductions, then disappeared with a quiet click of the door.
“Lovely to meet you, Pauline,” Cecilia put on her best manners. “There is a spot for bags and shoes in the corner.” She gestured to the decorative coat rack, where Pauline sat to remove her shoes.
Cecilia’s guess had been about half accurate. Pauline Johnson was older, but not gray haired. She was tall, although it was easy for anyone to be taller than 5’2″ Cecilia. She was not rail-thin, but had even proportions and a very healthy-looking figure. She was wearing a skirt suit like it was 1940, but lacked the tight bun. Pretty brown hair fell in waves just past her shoulders. Cecilia did note some broken ends, and wondered if Pauline was receiving multiple services today as a birthday treat. Emory was a pro with wavy hair. She’d try to find out if Pauline had a haircut planned and make the recommendation.
“What are you hoping we can focus on today?” Cecilia began the interview as Pauline sat on the massage table that served Cecilia’s uses perfectly.
“Well, my skin has felt quite dry this summer. Usually that only happens to me in the winter,” Pauline spoke in that strict voice. She brushed her fingertips over her cheeks as she spoke.
“Hmm,” Cecilia murmured, noting a red tone on her face that didn’t appear on her hands. “Have you spent time outside this summer?”
“My garden has not been doing well in the heat, so it requires extra tending. I wear sunscreen every day, though,” Pauline replied with a sniff. Cecilia had to fight the urge to bow her head. You know what you’re doing, she reminded herself.
“I’m very glad to hear that. Sun damage can be quite serious. What SPF do you choose?”
“Always 50. It’s what my mother told me.” Oh, that imperious tone was going to be the death of Cecilia before the end of this visit.
“That should be sufficient for this climate. I’m noting a redness in your cheeks and forehead. Dry skin can also be caused by the wind, which sunscreen wouldn’t combat. What moisturizer do you use?”
She walked through every step of Pauline’s skincare routine, which didn’t even include moisturizer. She expected the sunscreen to do the trick, but the brand she used wasn’t designed to provide moisture. Those sport sunscreens dried out some people’s skin terribly.
In short order, they had agreed upon a gentle but effective moisturizing mask, and Cecilia was massaging Pauline’s poor dry skin. Both women were quiet, enjoying soothing low-toned flute music with some occasional bird calls and wind chimes. Cecilia liked to imagine a garden somewhere, full of well-tended green plants and colorful flowers, and maybe a little babbling brook. She’d love to learn to garden – someday. Along with all of her other somedays.
When she had finished with the mask, she made several product recommendations. She felt squeamish suggesting things people didn’t need, so she only talked about her two favorite summer moisturizers that would work well with Pauline’s dry, aging skin. Pauline agreed to try one of them, then suddenly got a gleam in her eye that made Cecilia a little nervous.
“You’re new to the area, yes?”
“I am,” Cecilia replied warily.
“Where do you go to church? I haven’t seen you at Bethel yet.” Pauline’s stare was clear, direct, and quite matter-of-fact. Cecilia couldn’t help but feel like a little schoolgirl in trouble with the teacher.
“I, uh, haven’t committed to one yet,” she flubbed. “I just moved here a week ago.”
That part was honest, at least. Well, it wasn’t really a lie that she hadn’t committed. She hadn’t attended any churches the one Sunday she’d been in New Albany, so there was nothing to commit to.
“Bethel is the large white church on First Street, across the river thataway,” Pauline gestured northwest of the spa. That made sense, from the little Cecilia had seen. The spa was in the growing southern part of town. The spaces nearest the river were the oldest.
“I see,” she murmured, since Pauline appeared to be waiting for a response. Appeased, the older woman continued.
“Sunday service is at 9:00. I hope to see you there.” But Pauline’s firm expression communicated something more along the lines of expectation than hope.
“Me, too,” was all that would come out of Cecilia’s mouth. The whole exchange flabbergasted her.
“Now, if you’ll point me towards Emory, I’ll get these split ends you’ve been eyeing taken care of,” Pauline said with a lift of her chin and a little sniff.
Oh, good grief! The woman was impossible.
“Yes, ma’am, she’s right this way.”